Bumble Common Paths

TimeLine
5 weeks
role
Sole UI Designer
tools
Figma, Figjam

Overview

The primary objective of this project is to introduce an innovative feature to Bumble that aims to attract new paid subscribers. The Common Paths feature, designed for Bumble, enhances the user experience by allowing individuals to log and share the places they’ve visited, creating a unique opportunity for connection with potential matches. By incorporating this feature, Bumble offers users a new, interactive way to discover common ground with others, fostering deeper connections through shared experiences.

Background
Bumble is a social networking app designed for dating, friendships, and professional networking. It features three distinct modes:

Bumble Date

For finding romantic relationships

Bumble BFFs

For making friends and finding a community

Bumble Bizz

For professionals to connect, share, and learn

Problem Statement

Bumble’s conversion rate of free users to paying subscribers is relatively low.

As of early 2024, Bumble reported approximately 2.73 million paying users out of an estimated 58 million active users, indicating a conversion rate of about 4.7%.

Low-Quality Conversations and the Underperformance of 'Women Message First

The "women message first" feature is underperforming, as it fails to foster meaningful engagement, resulting in low-quality conversations. This diminishes user satisfaction and limits the potential for genuine connections.

Problem Space

How might we enhance user engagement and create more meaningful connections on Bumble through geolocation?

The Solution

Bumble Common Paths
Common Paths is a geolocation-based feature that helps Bumble users discover shared locations they have in common with potential matches. By highlighting mutual frequented spots—such as favorite cafés, parks, or venues—Common Paths fosters natural conversation starters and deeper connections based on real-world experiences.

Add Locations

Users can manually log places they’ve visited, choosing locations that reflect their personality, hobbies, and favorite spots. Bumble also provides smart nudges, prompting users to add locations when they stay in one place for a prolonged period, making it easy to build a meaningful list over time.

Edit Locations

Users have full control over their logged locations, allowing them to update, remove, or refine details as their experiences change. They can add personal notes, categorize locations with tags, and even adjust visibility settings for more privacy and customization.

Map View

A dynamic map highlights users' logged locations and shared spots with matches, fostering engaging connections. Users can explore their match’s notes on shared places for deeper insights, while a built-in prompt encourages conversations about mutual favorites.

Freemium Features

Premium users gain access to an expanded view, seeing more details about shared locations, while freemium users get a teaser to encourage engagement and potential upgrades. Freemium users can explore shared locations with one match per week.

Why Common Paths—How It Would Solve the Problems and Address User Needs?

1. Personalized Conversation Starters

Instead of generic openers, referencing a shared location, like saying, "You love that bookstore too? What's your favorite find there?" creates more natural, engaging conversations. This reduces pressure and increases the chance of meaningful exchanges compared to a simple "Hey!"

2. Encourages Real-Life Meetups

Seeing shared locations makes it easier to suggest meet up spots, creating a natural transition from chatting to meeting in person. Whether it's a favorite café, a go-to gym, or a local park, Common Paths provides familiar, convenient meeting places that feel comfortable and low-pressure for both users.

3. Boosts Engagement and Adds Personality

Interactive location logging keeps users engaged beyond swiping and allows users to showcase their personality through these locations on their profiles.

4. Create opportunities for premium features.

Common Paths opens doors for expanding with additional features, including potential premium offerings. These sub-features can enrich the user experience, incentivize upgrades, and contribute to increased conversions and revenue growth.

Design Process
01 User Research

Understanding Users: Why don't people go premium?

I look into Reddit to collect firsthand anecdotes from users about their experiences with dating apps, particularly concentrating on what makes their experience unsuccessful.

The objective was to pinpoint patterns and determinants impacting user choices, encompassing aspects like pricing, the value felt from the service, the impact of premium features, and the general contentment with the application's functionality and its success in facilitating matches.

Insights: User problems

02 Ideate

User Flow Map

I created a user flow to indicate the main touch points a user would have with the Common Paths feature on Bumble. Yellow-filled boxes indicate the user's actions and gray-filled the screens that facilitates those actions.

Mid-Fi Prototyping

After researching user needs and design solutions, I began designing wireframes for adding/editing locations, adding notes, and matching. This helped me better visualize potential flows and consider specific aspects of the user experience in greater detail.

03 Final Designs
Design System Components
Reflection
The problem I aimed to solve was low engagement from women on Bumble, particularly in initiating meaningful conversations, which hindered the app’s ability to foster connections. If I had strictly followed the original requirements, such as geofencing notifications, the design would have been less impactful. Instead, I reframed the requirements to allow users to log personalized locations, creating a more flexible and engaging experience. Reframing requirements is valuable for organizations and my career, as it demonstrates critical thinking and alignment with user needs.
 
The most surprising aspect of design systems was how they streamline the design process by reducing cognitive load and ensuring consistency. However, creating new components was challenging, especially considering different states and interactions while maintaining responsiveness. Data heavily influenced my decisions, helping me identify key issues like low conversation rates and guiding me toward impactful solutions. With more time, I’d refine interactions, add animations, and conduct additional user testing to further enhance the map feature and overall user experience.